So one of the major activities that took place in the Service 2.0 workshop at ServDes 2012 was the Service 2.0 cafe. 9 ServDes attendees contributed their insights to 4 main areas in 15 minutes. This activity took place before I shared my initial listing of service 2.0 principles with participants (according to analysis of Tim O'Reilly's work on Web 2.0). The 4 areas and the insights shared were as follows:
Themes & Principles
The question here was mainly about what's Service 2.0? What will be the main themes and principles of the next generation of services?
Insights:
Trends & Forces
The question here is about what will get us there? What will be the trends and forces that will cause Service 2.0 to become reality?
Insights:
Devil Advocacy
The question here is about Why it will not happen? Why it will not work or may not work?
Insights:
Example Service Concepts
I asked participants if they have existing or non-existing example service concepts that from their point of view are Service 2.0 concepts. They were so generous to share the following. Many of them were new to me:
Insights
I here shared all the insights I received from the participants with no interference. It was a very short activity of 15 minutes in the 1:30 hours workshop. They were so interactive and started to actively move between tables and pour thoughts in a very fast pace. They were just amazing!
I would like to thank them here by name (unfortunately 2 names are missing):
Themes & Principles
The question here was mainly about what's Service 2.0? What will be the main themes and principles of the next generation of services?
Insights:
- We get busier & busier
- Shared Values
- Community-based
- Anonymous
- Ubiquity
- We are all service providers
- Connected People & Services
- Too much connection
- Interaction
- Feedback
- Apple
- Mobile
- Fun
- Distraction
- Nihilism
- Bottom-up attitude
- Shortened Cycle-time for Everything
- Democracy
- Pre-Emptive Complaint Resolution
- Visibility on the person
- Private+public= Priuk
- Augmented
- How to more often arrange physical meeting with friends
- Channel-agnostic
- Anarchy
- Increasing quality & reducing costs
- In-Sourcing
- Re-use & recycle
- Display how to act more friendly to the nature
- Local/global issues
- Tailored
- Multi-sensory
- Soft Values
- What would you add? ......
The question here is about what will get us there? What will be the trends and forces that will cause Service 2.0 to become reality?
Insights:
- Disaster Capitalism
- Distributed Everything
- Retro Nostalgia
- Rapid Pace
- Crowd-sourcing
- Legislation
- Sharing
- Company Power
- Nature Resources
- Tension between “Slow” ideology (consumer) and fast finance.
- Financial Crises
- Communities
- Open Knowledge
- New Technologies
- Detribalization
- Retribalization
- Personalization
- Crowd-funding
- Piracy
- Efficiency
- Social Media
- SaaS (the cloud)
- Poverty vs. super richness
- Accountability
- Politics
- What’s after user innovation?
- Information Sharing
- Global Warming
- Liberation
- Management Newspeak
- Customization
- Open-source
- Ecology
- Transport
- Empowerment
- Freedom
- Depends on small investments from big audience.
- Democracy
- Fast phenomena
- Externalization of Memory
- Commoditization
- Free Will
- Strong-Media Dependency
- Misuse of Technology/Things
- What would you add? ......
The question here is about Why it will not happen? Why it will not work or may not work?
Insights:
- Loss of “Cultural Values (Globalization)
- Identity Loss
- Cultural Issues
- Everything is English (monoculture)
- No trust
- Increasing standardization (Google, Facebook, Linkedin)
- With services you need to be more organized
- “I don’t want services all the time” , Leave me alone!
- Trust
- We want authorities, reliable sources
- Empty buzzwords 2.0
- Access
- Cost to participate?
- Polarization
- Internet gap (poor people excluded)
- Exclusion through non-adoption/ Techno-discrimination
- No one gets profit
- Alienation
- All services make us passive
- Human relationship is NOT a service
- Google is making us stupid. Do we need more of that?
- What’s the real implication?
- Negative side/ effects
- New-age rubbish
- Loss of ownership
- Who’s responsible for problems?
- Reduced wages for everyone due to lower cost business models.
- The governments don’t support it (taxing, laws)
- Costs & Ownership
- Is it really a solution? The right way?
- There’s too much bureaucracy
- Chaos
- Lobby’s influence
- “Trolling” makes content less trustworthy/ relevant
- Privacy
- You don’t have a nucleus devoted to continue
- Big brother effect
- Lack of privacy
- We don’t need more people …(couldn’t figure the word here).. for us.
- What would you add? ......
Example Service Concepts
I asked participants if they have existing or non-existing example service concepts that from their point of view are Service 2.0 concepts. They were so generous to share the following. Many of them were new to me:
Insights
- Adopt a field/ free farm
- Help your neighbor
- Personnel health program online
- Carpooling
- Ubuntu, LoCo events
- Connect people with same interests locally
- Audible
- Patient LikeMe (healthcare)
- Education for developing countries
- Disease Web Forums
- Couch Surfing (Hospitality)
- Airbnb
- Pre-Emptive Healthcare: Bio-monitoring, doctor calls at a sign of trouble.
- Interface with healthcare
- Microfinance
- MyPolice
- Online Health profile (Healthcare)
- Live Video Detailing (Healthcare)
- City gardening
- Innocentive.com
- E-Textbook Subscription (not sales)
- Book-crossing (Education)
- Ravintola päivä (Restaurant Day)
- Book-bridge
- Biblio Burro (Donkey Library)
- TED Talk
- Khan Academy
- Sustainable-everyday
- Living in communities (communal apartments).
- Wikipedia
- Flat Swapping
- Kallio Block Party
- Sharing equipment in a flat.
- What would you add? ......
I here shared all the insights I received from the participants with no interference. It was a very short activity of 15 minutes in the 1:30 hours workshop. They were so interactive and started to actively move between tables and pour thoughts in a very fast pace. They were just amazing!
I would like to thank them here by name (unfortunately 2 names are missing):
- Lasse Karvonen
- Rob Grossi
- Eirik Fatland
- Thomas Schönweitz
- Natalia Agudelo
- Iris Tomaszewski
- Kati Reijonen
All photos are taken by (Thomas Schönweitz from whitespring) flickr.com/whitespring_eu Thanks Thomas!
Now, What would you add?
Now, What would you add?
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