So, What's "Service 2.0 Project"?

"Anticipation of Service 2.0: in Exploration of the Next Generation of Services" is a thesis research project in service innovation & design at the Laurea University of Applied Sciences, Leppävaara- Finland. The project utilizes crowdsourcing, service design methods and futures studies tools to explore the next generation of services.
The research leverages the contributions of researchers, practitioners and customers to define how the next generation of services looks like.
The project utilizes online and offline tools to capture contributions and insights.